Customer Service

FAQ

 

How long do orders take to arrive?

Standard delivery time is 2 business days after dispatch and we usually deliver next working day. During peak times this may extend to 5 working days. International delivery time is 5 - 7 business days after dispatch.


Do you ship Internationally?

Yes, we ship worldwide.


How do I contact Customer Services?

You can contact us via our contact form Click Here or email info@luxolashes.com


How much is shipping?

Free Standard Delivery is FREE for UK orders over £20
Standard UK Delivery - £1.95
USA USPS Signed For Delivery - £5.95
International Signed For Delivery - £5.95


How do I track my order?

If you have created an account with us, you may track your order directly on your account by logging in *HERE* and visiting the order status page.

Once your payment is approved, you will receive an e-mail when your order has been processed (may take up to 48 hours). You will also receive a second e-mail once your order has shipped which will include your tracking number and a link to track your parcel. Please refer our shipping details page for full details.


What is the return and exchange policy?

We want you to be happy with your Luxo products! If in any way you are not satisfied with the items you purchased, we will offer a refund within the first 30 days of purchase. All that we ask is for you to return the item in its original packaging (the item must be returned sealed and unused). 


I'm interested in partnering with Luxo Lashes?

Cick here to be directed to our affiliate page


What is Mink?

Luxo Lashes are made up of 100% natural and ethically sourced Mink hair and sterilised to ensure that it is hypoallergenic. Each strand of Mink hair is sterilised and carefully cut and curled to create the perfect ULTRA 3D pair of Luxo Lashes through a 100% handmade process. Unlike synthetic lashes, our Mink hair is free from any chemical processing and dyes which allow for an extremely soft, comfortable, and natural look.


Anything else?

Please contact us via our contact form Click Here or email info@luxolashes.com